Frequently Asked Questions

What is medical care?

Medical care is prescribed by a physician, and the care is provided by a licensed professional such as a nurse or physical therapist. Visits are brief, task-oriented and are covered by most payers, including Medicare/ Medicaid, for a short period of time. This is often ordered after a surgical procedure, hospitalization, or after discharge from a nursing home.

Is my doctor involved?

Yes. Our clinical team will work with you and your doctor to get the best possible results.

How long will someone come to care for me?

That depends on what you, your caregiver, your physician, and the payer.

I don’t want to go to a nursing home, can you help me stay at home?

Yes. We have options to care for you, as long as you are safe, while you remain at home. We can also help you and your loved ones make choices that are best for you.

What if I just need someone to help with chores in my home?

We can arrange for homemakers to assist with light housekeeping, meal preparation, and laundry. We also have personal care providers to help with more hands-on care.

Doctor watching report
Senior Care
What is Senior Care in the home?

The goal of Senior Care in the home is to allow seniors to remain independent in their homes for as long as possible. this care is provided by a professional caregiver, companion, homemaker, nursing assistant, or home health aide and assists with the non-medical, daily care needs, to help keep seniors independent. Our agency is insured and all of our staff are screened thoroughly.

What types of payment methods do you accept?

Payments that we accept are from Medicaid, Medicare, most private insurance, private pay, and most major credit cards.

Home Health Medical Services

Excellus Home Health Medical Services Program is certified for both Medicare and Medicaid. This program is fully accredited to provide the full range of professional services, including nursing, therapy, and medical social work.

Certified Providers

All Personal Care Aides and Homemakers are certified and meet our state standards. All providers receive extensive training and have passed a background check.


We carry liability insurance as required by each state that we do business in.

Senior Care